Effective Date: 22/9/2022

Introduction

At XingDrum ("we," "us," or "our"), we strive to provide an enjoyable and fair gaming experience for all our users. This Refund Policy outlines the conditions under which we may issue refunds for transactions made on our website, xingdrum.com ("Site").

1. No Refunds on Wagers

Please note that all wagers placed on XingDrum are final. Once a bet is placed and confirmed, it cannot be canceled, refunded, or exchanged. This policy applies to all games and betting activities on our Site.

2. Refunds on Unused Account Balances

If you have a remaining balance in your XingDrum account and wish to close your account, you may request a refund of the unused balance. Refunds will only be issued to the original payment method used to deposit funds. To request a refund, please contact our customer support team at [insert contact information].

3. Refund Eligibility

Refunds may be issued under the following conditions:

• The funds were deposited but not used for wagering.
• There was an error in processing your payment (e.g., duplicate transactions).
• A game malfunction or error prevented you from using your deposited funds as intended.

Refunds will not be issued in the following cases:

• Losses incurred during gameplay.
• Disputes over the outcome of games or bets.
• Changes of mind after placing a bet.

4. Refund Process

To request a refund, please contact our customer support team at [insert contact information]. You will need to provide:

• Your full name
• Account username or email
• Transaction details (date, amount, payment method)
• Reason for the refund request

Our team will review your request and respond within [insert time frame, e.g., 7 business days]. If your request is approved, the refund will be processed within [insert time frame, e.g., 10 business days] and credited to the original payment method.

5. Chargebacks

Attempting a chargeback with your financial institution without first contacting XingDrum may result in the suspension or termination of your account. We encourage you to reach out to our customer support team to resolve any issues before initiating a chargeback.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: [email protected]